RETURN POLICY

Last Updated: [2025/07/02]

1. ORDER CANCELLATION

You may cancel unshipped orders within 24 hours of payment for a full refund. Once production/shipping begins (typically within 48 hrs), cancellations cannot be processed.

(Exception: Pre-order items can be cancelled until restock shipment date.)

---

2. RETURN ELIGIBILITY

We accept returns within 30 days of delivery if:
✅ Unused with original tags/packaging
✅ Includes order number or proof of purchase
❌ Final sale items (e.g., clearance/custom products)

Return Process:

1. Email support@neattact.com with:
   • Order #
   • Product photos
   • Reason for return
2. We’ll send a prepaid return label (if return is our fault) or local drop-off instructions.

---

3. RETURN SHIPPING COSTS

Scenario	Who Pays?
Wrong/damaged item	NeatTact (full refund + return shipping)
Change of mind	Customer (deduct original shipping fee)
International returns	Customer covers customs fees

(Pro Tip: We recommend insured tracking for returns – lost packages aren’t refundable.)

---

4. REFUND TIMELINE

• Approved Returns: Refund processed within 5 business days of receiving your return.
• Method: Original payment (credit card/PayPal). Allow 3-5 additional days for bank processing.
• Store Credit Option: Get 110% credit for future purchases (email to request).

---

5. NON-RETURNABLE ITEMS

For hygiene/safety:
✖ Earrings | ✖ Swimwear | ✖ Digital products
(Full list: Non-Returnable Products)

---

6. DAMAGED/DEFECTIVE ITEMS

Contact us within 7 days of delivery with:

1. Video unboxing (showing damage)
2. Product SKU & order number
   We’ll ship a replacement or issue a full refund.

---

7. CONTACT US

Email: support@neattact.com
Response Time: 24 hrs (Mon-Fri GMT)
Return Address: support@neattact.com